Company Privacy Policy for Email & SMS
Effective Date: [09-25-2023]
Introduction
Welcome to Souffront Construction and Engineering. Your
privacy is important to us, and we are committed to protecting your personal
information. This Privacy Policy explains how we collect, use, and safeguard
your information when you visit our website or use our services. By accessing
our website or engaging with our services, you consent to the practices
described in this policy.
Information
We Collect
Personal
Information
We may collect personal information, such as your name,
email address, phone number, and address, when you interact with us through our
website, contact us, or use our services.
Usage
Information
We may collect non-personal information about your
interactions with our website and services, such as your IP address, browser
type, operating system, and pages visited.
How We
Use Your Information
We use your information for various purposes, including:
- Providing Services: To
deliver the construction, engineering, building inspection, infrared
thermographic, and electrical services you request from us. - Communication: To
respond to your inquiries, provide updates on your projects, and send
important notices.
Information
Sharing
We do not sell, trade, or rent your personal information to
third parties. We may share your information with trusted service providers and
partners who assist us in delivering our services, but they are contractually
obligated to keep your information confidential.
Security
We take reasonable measures to protect your information
from unauthorized access, disclosure, alteration, or destruction. However, no
method of transmission over the internet or electronic storage is entirely
secure. Therefore, while we strive to protect your information, we cannot
guarantee its absolute security.
Your
Choices
You have the right to access, correct, or delete your
personal information. You may also opt out of receiving marketing
communications from us. To exercise these rights or for any privacy-related
inquiries, please contact us using the information provided below.
Changes
to this Privacy Policy
We may update this Privacy Policy to reflect changes in our
practices or for other operational, legal, or regulatory reasons. Any changes
will be posted on this page, and the effective date will be updated
accordingly.
As President of my company, I am committed to upholding the
highest standards of SMS and MMS messaging, adhering to both legal requirements
and ethical practices. Here is our policy outline:
SMS/MMS Messaging Policy
1. Compliance with Standards:
– Our messaging services comply with the CTIA
guidelines, the Short Code Monitoring Handbook, and carrier-specific codes of
conduct including those from T-Mobile and AT&T.
2. Use of Messaging Services:
– All messages, whether promotional,
informational, or otherwise, must be sent in accordance with our terms of
service and acceptable use policy.
– We do not use purchased or third-party lead
lists for sending SMS or MMS.
3. Consent and Opt-in Requirements:
– Explicit, written consent is required from
recipients before sending any marketing or promotional messages.
– We employ a double opt-in mechanism to
confirm user subscriptions via SMS, ensuring the clarity and validity of
consent.
4. Message Volume and Type:
– We limit messaging to 50 messages per
originating number per minute under normal circumstances.
– For higher volumes, our High Volume SMS
solution is used, adhering to carrier-imposed limits.
5. Automated Messaging:
– Automated messages are only sent for
purposes outlined in a registered TCR campaign and from numbers linked to this
campaign.
– Every automated message includes clear
opt-out instructions, typically “Reply STOP to end”.
6. Opt-out Process:
– We provide straightforward mechanisms for
opting out, which are clearly explained in every message sent.
– All opt-out requests are promptly honored,
and the opt-outs are meticulously tracked and managed.
7. Prohibited Practices:
– We strictly avoid sending any content
related to prohibited topics such as high-risk loans, credit repair,
work-from-home schemes, and others listed by carriers and RingCentral.
8. Policy Enforcement and Revisions:
– This policy is subject to ongoing review and
amendment to adapt to new regulations and ensure maximum compliance.
– All team members are trained on these
policies and their importance for compliance and ethical engagement with
customers.
This policy ensures that our messaging practices are not
only compliant but also respect our customers’ preferences and privacy,
maintaining their trust in our communications.
Contact
Us
If you have questions, concerns, or requests regarding this
Privacy Policy, please contact us at:
Souffront
Construction and Engineering
1940 N. Commerce Pkwy, Suite 5
Weston, Florida 33326
Phone: 786-600-3750
Email: Contact@souffronts.com